An Intensive 10-day Training Course
Quality Assurance and Management System
Concepts for Quality Management, Implementation & Audit
Course Introduction
With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This 10-day training Course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training Course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.
Modules
This course is split in two modules:
Module 1: Essentials of Quality Assurance
Module 2: Quality Assurance in Practice
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Objectives
By the end of this training Course, delegates will be able to:
- Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
- Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
- Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
- Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
Training Methodology
This training Course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning of the Course to “real life” issues in their own organization and their experience as customers themselves.
In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training Course designed to enable them to practice audit techniques though participative role play.
Organisational Impact
- Improved understanding of the role quality assurance has across the whole organization
- A shared organizational vision for promoting quality assurance
- Use of quality systems in selecting and controlling contractors and outsourcing
- Improved intra / inter departmental communication effectiveness
- Benefits of developing effective management systems to:
- Improve employee morale and cooperation
- Increase profitability
- Enhance planning, quality assurance and quality control measures
- Improve leadership and team building skills
Personal Impact
- An increased appreciation of their role in helping their organization achieve improved quality assurance and control
- Enhanced leadership and team building skills required to enhance their career
- Improved active listening and questioning skills
- Improved problem solving and thinking skills
Who Should Attend?
- Department Managers
- Team Supervisors
- Human Resources Managers
- Finance Professionals who want to know more about Quality Assurance
- Finance Audit Professionals who want to understand more about Management Systems Auditing
Course Outline
Module 1: Essentials of Quality Assurance
Day 1
International Standardization and the Global Organizational Benefits
- History of international standardization
- Introduction to ISO 9001: 2015
- Economic benefits of standardization
- Organizational benefits of standardization
- Standards as a mechanism or controlling organizations risks
- Risk Management Systems
- Risk Management Principles
- A teamwork approach to quality
- Teambuilding exercise
Day 2
Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- Comparison between QA and QC
- History of quality assurance
- Models of quality assurance and control
- Concepts of Total Quality Management
- Deeming’s Fourteen Points and other approaches
- Culture of Quality – The Role of TQM
- Twelve Obstacles to Implementing Quality
- The Process Approach of ISO 9001:2015
Day 3
Process Approach to Managing Quality Assurance
- The benefits of the process approach
- The ISO High Level Structure – Annex SL
- ISO 9001 and a framework for managing quality assurance
- The PDCA Approach
- Objectives and KPI’s
- Needs and Expectation of Interested Parties
- The definition of ‘Stakeholders’
- Risk Based Thinking
- Managing Risk and opportunity in a quality management system
- Assessing Risk and Opportunity within a Quality Management System
Day 4
Principles of Quality Assurance and Control
- Core principles in achieving total quality management
- Principles of TQM
- Prevention not Correction
- Customer focused quality
- Establishing vision & mission
- Establishing A Quality Policy
- Planning for a Quality Management System
- 12 Steps for Implementing a QMS
- Supporting the Quality System (Resources & Competence)
- Opportunities for organizational continuous improvement
- Building quality through teamwork
Day 5
Guidelines for Auditing Quality Assurance and Control as Required by ISO 19011
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of Systems Audits
- Audit as Part of Performance Monitoring and Organizational Improvement
- Developing a Programme of Audits
- Planning A Quality Assurance Audits
- Conducting Quality Management System Audits
- Non Conformity Finding & Reporting
- The Quality Audit Report
- Closing Out Nonconformities
- Building Quality Through Teamwork
- Process Quality Continual Improvement
Module 2: Quality Assurance in Practice
- Designing and Implementing an ISO9001-Compliant QMS
- Requirements; The PDCA Approach, Risk Based Thinking, Organizational Context, Interested Parties, Leadership & Culture, Operations, Planning & Control
- Establishing Policies & Planning for a QMS, Assessing Risk & Supporting your System – Resources, Competence
- Implementation; Going Live
- Document Management in your QMS
- Management Systems Auditing
- Requirements of ISO19011 – Guidelines for Auditing Management Systems
- Developing a Programme of Audits & Planning an Audit
- Audit as Part of Performance Monitoring and Organizational Improvement
- Opening & Closing Meetings
- Audit Questions and Use of Check Lists
- Conducting the Audit
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
