Successful partnerships between police and community members are built on trust and successful communication and engagement. This OXFORD Police and Community Relations training seminar aims to provide law-enforcement personnel with hands-on knowledge on how to communicate best and work with communities through trust, empathy, and collaboration.
This training seminar will focus on managing community stakeholders, enhancing (soft) communication skills, and preventing conflict whenever possible.
This training seminar will highlight:
The reasons why working with communities is essential
Different approaches to community engagement
How developing your soft skills can help you convey messages that resonate?
This OXFORD Police and Community Relations training seminar intends to provide its participants with fundamental knowledge of what Community Relations Management is and how to effectively apply it in a law-enforcement context.
At the end of this training seminar, you will learn to:
Better understand the role of police officers in managing community relations
Participants will perfect the required skills to develop and implement Community engagement plans through a wide range of instructional methods, including examining various case studies, reviewing published studies, group discussions with maximum delegate participation covering current situations and practices, and finally, lecturing by an experienced practitioner.
Organisations will gain:
A workforce able to effectively engage and work with community members
Increased trust and legitimacy via the application of methods and concepts learned during the course
Stronger relationships with the communities which will likely contribute to a sense of cooperation
and wellbeing for both community members and law enforcement officers
Delegates will personally gain:
In-depth knowledge of Community Relations
The ability to convey messages effectively
Increased skillsets in stakeholder management
Increased recognition by community stakeholders as a collaborative partner
Who should attend?
This OXFORD training course is suitable for a wide range of professionals at all levels of organisations who want to develop new knowledge and skills to succeed in a rapidly evolving environment but will greatly benefit:
Community liaison officers
Members of the police force (blue collars)
Senior management in the police bodies wanting to make a difference in their community relations
The Communities We Operate In
What is Community engagement?
Defining the community involvement mission
Identifying key stakeholders
Stakeholder expectations of police
Assessing impacts and pre-empting risks
Practical Steps for Community Engagement
Developing engagement programmes
Building trust and establishing legitimacy
Exploring the soft skills
Top tips for better communicating
Conflict resolution techniques
Exploring the tone of voice
The use of body language and non-verbal communication
Connecting so your audience will listen
Structuring the message
Meetings and Feedback
Organising meetings within the force
Meetings with community leaders
Giving and receiving feedback
OXFORD Certificate will be provided to delegates who successfully completed the training course
All Training Seminars delivered by Oxford Management by default are eligible for CPE Credit.
To reserve a seat for this course
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