An Intensive 5-day Training Course
Essentials of Quality Assurance
Techniques and Standards to Develop a Quality Philosophy
Course Introduction
Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.
This Oxford Management Centre training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
Objectives
By the end of this Essentials of Quality Assurance training Course, delegates will be able to:
- Be aware of the history of quality assurance and standardization
- Understand the part of effective teamwork in contributing to overall quality assurance in their organization
- State different models and frameworks for quality assurance
- Recognize the importance of the customer in the quality management system
- Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes
Training Methodology
Participant will learn by active participation during the Essentials of Quality Assurance training course through the use of case materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning of the training course to “real life” issues in their own organization and their experience as customers themselves.
PERCENTAGE OF DELIVERY METHODOLOGIES
- 30% Presentation
- 30% Group & individual exercises
- 30% Case studies-simulation
- 10% Active movies and videos
The training course participants shall be evaluated before, during, and at the end of the training course.
Organisational Impact
- Shared organizational vision for quality assurance and management
- Improved communication in the organization
- An enriched understanding of the importance of quality and customers to the organization
- Benefits of an effective quality management system
- Enhanced quality planning, assurance and control measures
Personal Impact
- Increased understanding of the importance of quality management in organizations
- Develop an understanding of how their role can assist the organization in developing an effective quality management system
- Expand understanding of how teamwork impacts upon the quality management system
- Develop team work skills
- Increase knowledge of various quality management frameworks and their application
Who Should Attend?
This Essentials of Quality Assurance training course will greatly benefit all individuals who wish to improve their understanding of quality management issues and improve their quality management skills and develop their personal effectiveness:
- Quality Managers
- Quality Supervisors
- Compliance Personnel
- Document Control Personnel
- Internal Auditing Team Members
- Operation Personnel
- Support Function Team Leaders
- Human resources managers
Course Outline
Day One
International Standardization and the Global Organizational Benefits
- History of international standardization
- Introduction to ISO 9001: 2015
- Economic benefits of standardization
- Organizational benefits of standardization
- Standards as a mechanism or controlling organizations risks
- Risk Management Systems
- Risk Management Principles
- A teamwork approach to quality
- Teambuilding exercise
Day Two
Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- Comparison between QA and QC
- History of quality assurance
- Models of quality assurance and control
- Concepts of Total Quality Management
- Deeming’s Fourteen Points and other approaches
- Culture of Quality – The Role of TQM
- Twelve Obstacles to Implementing Quality
- The Process Approach of ISO 9001:2015
Day Three
Process Approach to Managing Quality Assurance
- The benefits of the process approach
- The ISO High Level Structure – Annex SL
- ISO 9001 and a framework for managing quality assurance
- The PDCA Approach
- Objectives and KPI’s
- Needs and Expectation of Interested Parties
- The definition of ‘Stakeholders’
- Risk Based Thinking
- Managing Risk and opportunity in a quality management system
- Assessing Risk and Opportunity within a Quality Management System
Day Four
Principles of Quality Assurance and Control
- Core principles in achieving total quality management
- Principles of TQM
- Prevention not Correction
- Customer focused quality
- Establishing vision & mission
- Establishing A Quality Policy
- Planning for a Quality Management System
- 12 Steps for Implementing a QMS
- Supporting the Quality System (Resources & Competence)
- Opportunities for organizational continuous improvement
- Building quality through teamwork
Day Five
Guidelines for Auditing Quality Assurance and Control as Required by ISO 19011
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of Systems Audits
- Audit as Part of Performance Monitoring and Organizational Improvement
- Developing a Programme of Audits
- Planning A Quality Assurance Audits
- Conducting Quality Management System Audits
- Non Conformity Finding & Reporting
- The Quality Audit Report
- Closing Out Nonconformities
- Building Quality Through Teamwork
- Process Quality Continual Improvement
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
This training course is also part of below 10-day title:
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
