By the end of this training Course, delegates will be able to:

• Be aware of the history of quality assurance and standardization
• Understand the part of effective teamwork in contributing to overall quality assurance in their organization
• State different models and frameworks for quality assurance
• Recognize the importance of the customer in the quality management system
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes

• Shared organizational vision for quality assurance and management
• Improved communication in the organization
• An enriched understanding of the importance of quality and customers to the organization
• Benefits of an effective quality management system
• Enhanced quality planning, assurance and control measures

• Increased understanding of the importance of quality management in organizations
• Develop an understanding of how their role can assist the organization in developing an effective quality management system
• Expand understanding of how teamwork impacts upon the quality management system
• Develop team work skills
• Increase knowledge of various quality management frameworks and their application

• Department Managers
• Team Supervisors
• Human Resources Managers
• Finance Professionals who want to know more about quality assurance
• Finance Audit Professionals who want to understand more about management systems auditing

DAY 1

International Standardization and the Global and Organizational Benefits

• Brief History of International Standardisation
• Economic Benefits of Standardisation
• Organizational Benefits of Standardization
• Standards as a Mechanism for Controlling Organizational Risks
• A Teamwork Approach to Quality
• Teambuilding Exercise

DAY 2

Introduction to Quality Assurance and Control

• An Introduction to Quality Assurance and Control
• A History of Quality Assurance
• Introduction to Models of Quality Assurance and Control
• Concepts of Total Quality Management
• Deming’s Fourteen Points and other Approaches
• The Process Approach and ISO9001

DAY 3

Process Approach to Managing Quality Assurance

• The ISO High Level Structure – Annex SL
• ISO9001 as a Framework for Managing Quality Assurance
• The Process Approach and the Organization as a Set of Inter-related Processes
• Risk and Opportunity in a Quality Management System

DAY 4

Principles of Quality Assurance and Control

• Core Principles in Achieving Total Quality Management
• Prevention, Not Correction
• Customer Focused Quality
• Establishing Vision, Mission and Policy
• Opportunities for Organizational Continuous Improvement
• Building Quality through Teamwork

DAY 5

Techniques for Quality Assurance and Control

• Process Improvement
• Benchmarking
• Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
• EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
• Route Cause Analysis
• Objectives and KPI’s
• Measuring Results – The Cost of Quality